Refund policy

Last updated: September 23, 2026

Because BiteBox meals are fresh, perishable food prepared to order, we are not able to accept returns. Here's how cancellations, refunds and quality issues work.

Order cancellations

You can cancel or change any order at no charge before the weekly order deadline: Friday at 12:00 PM (noon), Eastern Time. Orders cancelled before the deadline receive a full refund to the original payment method.

After the Friday deadline we purchase ingredients and begin cooking, so orders can no longer be cancelled or refunded.

Missed deliveries and pickups

If a delivery can't be completed because of an incorrect address, or because no one was available and the meals couldn't be left safely, or if a pickup order isn't collected on Sunday or Monday, the order is not eligible for a refund. Please double-check your address and contact details at checkout.

Quality issues

If something is wrong with your meals (a missing item, a damaged container or a quality concern), contact us within 24 hours of delivery or pickup with your order number and a photo. We'll make it right with a replacement meal, store credit or a refund for the affected items.

Allergies

Please review the ingredients and allergen information for every meal before ordering. We cannot issue refunds for meals that contain an ingredient listed on the product page.

Contact

Phone: +1 786-920-6043 Email: biteboxus05@gmail.com